These terms are the agreement between you and LINKPRO AI, S.L. for the DM Handled service. By creating an account you accept them. If you are accepting on behalf of a company, you are confirming you may bind it.
DM Handled is sold to businesses. It is not a consumer product, and the Spanish and EU consumer-protection rules for distance selling to consumers do not apply to it.
DM Handled answers inbound direct messages on the Instagram, Facebook and WhatsApp accounts you connect, using a language model, in a voice built from knowledge and examples you supply. It hands a conversation to you when its rules say a person is needed.
It replies. It never starts a conversation with someone who has not messaged you first, and it cannot be configured to.
Keep your password to yourself and tell us promptly at hello@dmhandled.com if you think someone else has it. You are responsible for what happens under your account.
This is the part that matters most, because most of it protects your own accounts.
Article 50 of the EU AI Act has been enforceable since 2 August 2026. Anyone interacting with an AI system must be told, clearly, that they are.
DM Handled sends that disclosure once, at the start of each conversation. You may reword it to sound like you. You may not remove it, empty it, or work around it, and the product will not let you. Attempting to defeat it is a material breach of these terms and we may suspend the account.
We do this because the penalties reach €15 million or 3% of worldwide turnover, and because it would be your name on the message.
Each plan includes a monthly number of AI-answered conversations, shown on the pricing page and in your account. Reaching the limit does not shut your inbox off and does not charge you automatically — the agent stops answering, conversations are flagged for you, and we tell you. You can upgrade at any time and the change is prorated.
Meta's own per-message fees, where they apply, are yours and sit on your own Meta account at Meta's price. We never mark them up and they never appear on our invoice.
We will provide the service with reasonable skill and care, and we run it across three data centres in three countries so that one failing does not take it down.
We do not promise the agent will always be right. It is a language model answering from the knowledge you gave it. It can misunderstand, and it can be wrong. You can read every conversation in the app, you can turn off automatic sending and approve replies yourself, and you should check the ones that matter. Beyond that, the service is provided without warranties of any kind so far as the law allows.
We do not control Meta. Meta can change its APIs, its policies or its pricing, and can restrict or remove your account, for reasons that have nothing to do with us. We are not liable when it does. What we can do — and the reason this product is built the way it is — is never give Meta a reason: inbound only, official APIs, never a logged-in browser session, never the Human Agent tag, varied wording and a throttled send rate.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Otherwise, and to the extent the law allows: neither party is liable for indirect or consequential loss, lost profits, lost revenue, lost business or lost goodwill; and each party's total liability is capped at the fees you paid in the 12 months before the claim.
Your knowledge, your voice examples and your conversations remain yours. You grant us only the licence we need to run the service for you. We claim nothing in them and we do not use them to train models.
The software, the brand and everything we have built remain ours.
You can close your account at any time. We may suspend or close it if you breach these terms, if you do not pay, or if continuing would put us or another customer at legal risk — and we will tell you why, in writing, unless the law prevents it.
On termination we delete your data within 30 days, except what tax law requires us to keep. Export your conversations before you go; we cannot recover them afterwards.
We will email you at least 30 days before any change that affects you. If you do not accept it, cancel before it takes effect and we will refund the unused part of a prepaid annual period — that is the one case where we do.
These terms are governed by Spanish law. Disputes go to the courts of Marbella (Málaga), Spain. If you are a business outside Spain, that is the forum you agree to by using the service.
The Data Processing Agreement forms part of these terms. Where the two conflict on the handling of personal data, the DPA wins.