Solutions

The messages arrive the same way. What you're being asked is different.

DM Handled works the same underneath for every business — inbound only, answered from what you've told it, handed to you when it should be. What changes by business is what people actually ask, and what a good hand-off looks like. Four examples below.

E-commerce

Sizing, stock and order questions, answered from your real policies — refunds and complaints go to a person.

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Coaches & creators

The DM that arrives right after a reel or a story, answered while the interest is still there.

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Local services

Hours, availability and booking questions, answered whether or not you're actually open right now.

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Real estate

Listing questions answered the moment someone is looking at the photos — viewings and offers go to a person.

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Don't see your business here? The rules — inbound only, your own knowledge, your own voice, a person one step away — don't change by industry. Tell us about yours.

See if it's a fit

Tell us about your business and how you use Instagram, Facebook or WhatsApp today — we'll tell you whether it's a fit.

Free to set up.