Solutions · E-commerce

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A DM about sizing is a sale that hasn't happened yet

Someone comments on a product, then DMs a question your website doesn't quite answer. DM Handled answers from what you've actually told it about the product — and hands over anything that needs a real decision.

What it answers

  • Sizing, fit and material questions, from what you've told it
  • Shipping times and delivery areas
  • Return and exchange policy
  • Whether a specific item is in stock — if you keep that in its knowledge; it has no live link to your inventory system today, so it only knows what you've written down

How the knowledge base works →

A
A shopperCommented on a product post
does this run true to size or should I size up?
It runs slightly small on this style, so I'd size up if you're between sizes. Want the full size chart?Answered in 3s · example

What it hands to you

Refunds and complaints go to a person, on purpose

The moment a conversation turns into a refund, a complaint or anything that needs a judgement call rather than a fact, DM Handled stops and hands it to you instead of guessing. That rule doesn't change by business — see the full account-safety page.

See if it's a fit

Tell us about your business and how you use Instagram, Facebook or WhatsApp today — we'll tell you whether it's a fit.

Get started for free →

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