Product · WhatsApp
The rules are the same as Instagram and Facebook — reply, don't originate, hand over when needed. The one real difference is that Meta charges for some WhatsApp messages, and that cost is yours, at Meta's price, never marked up.
Booking questions, order updates, policy questions — anything a customer sends to your WhatsApp Business number, answered from what you've told it and handed to you the moment it shouldn't guess.
Cost
Replying inside the window is free until 1 October 2026. After that, Meta charges per message, with the first 1,000 service messages each month free per number. It is billed to your own Meta account, at Meta's price — it never passes through us, and we never mark it up.
Instagram and Facebook stay free to answer on, no matter how the WhatsApp pricing changes — there is no per-message fee from Meta on either.
Questions
No. A phone number given for a callback or an order isn't consent to be messaged on WhatsApp, and DM Handled doesn't open conversations on any channel — it only replies to someone who has messaged first.
You do, directly, on your own Meta account, at Meta's own price. It is never a line on our invoice and we never add a margin to it.
Yes — you connect your own number through Meta's official platform, the same way you connect Instagram and Facebook.
Sign up free and read exactly what it would say before it answers anyone.
Free to set up.