Product · Knowledge base

It only ever knows what you've told it

DM Handled reads your website at setup, then asks the handful of questions a website never answers — what you actually charge, what you won't do, what people ask you over and over.

Built from your site, finished by you

Setup starts by reading what's already public on your website. From there you fill the gaps a website never states out loud — exact pricing, exceptions, cancellation policy, the questions your actual customers keep asking. Every answer is stored in one place and can be edited at any time.

  • Starts from your existing website, not a blank form
  • Edit, add or remove knowledge at any time from the console
  • Shared by every channel — Instagram, Facebook, WhatsApp and the widget
  • If it isn't in there, the agent says so and hands over — it never guesses

Questions

About the knowledge base

What happens when it doesn't know the answer?

It says so, honestly, and hands the conversation to you. It will never invent a price, a date or a policy — see the full guardrails.

Can I see what it's been told?

Yes — everything in the knowledge base is visible and editable from the console, the same place you read every conversation.

See it before you switch it on

Sign up free and read exactly what it would say before it answers anyone.

Free to set up.